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DND (Do not Disturb) – NCC new policy, what about it?

So we started having issues with delivery for some networks especially MTN and after some digging, it feels like a new feature called DND, asked to be activated by NCC by Operators is disrupting the Bulk SMS market. Read our last update about it here

So what is this DND?

Nigerian Communications Commission (NCC) has directed all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) to allow existing subscribers to opt-in to receive SMS on Telemarketing, including but not limited to Value Added Services, e.g. flight schedule, weather forecast etc. in conformity with Part 111, section 20 (2) of CCPR, while consent of new subscribers will be sought to opt-in at the beginning of the contract.

Some Operators like MTN NG have since implemented a Full Blocking mode for Do-Not-Disturb on some numbers without the consent of the subscribers on their network e.g myself in person on 08062741555 and you can imagine how frustrating it was to not receive all smsBAG updates and daily reports because of MTN.

The downside for our customers is that if you send an sms to a DND number, we might still charge you because we are charged for operator delivery not customer delivery. We apologize in advance, If you notice NOT_DELIVERED to some specific numbers in your list, Kindly tell them to check there DND status.

For MTN users, text STATUS to 2442 for your DND status, and Allow or STOP for full Allow or Full Stop. for other options, send HELP to 2442.

For more information or support, Call us on 08062741555 or mail support@smsbag.com

Thank you for your using smsBAG

Regards

Michael (smsBAG Admin)

 

 

newsupdate

MTN Nigeria Messages not delivering

Dear Customer,

We are experiencing serious delivery issues with MTN Nigeria since yesterday, Our Engineers are working hard to find the root cause of these issues and updates will be given as soon as we have them.

In the mean time we would like to apologize for this service disrupt\ion.

Thank you for your attention.

Yours

smsBAG Administrator

newsupdate

MTN Undelivered SMS due to new FILTERS

Hello Dear smsBAG Customers,

During the past 1-2 weeks, you might have noticed increasing NOT_DELIVERED SMS for some of your messages on the MTN Nigeria Network. This is due to a series of new filters that have been updated on the MTN Network.

Unfortunately MTN will not release the key identifiers for this Filters so we are left with guiding our customers to avoid related keywords that represents promos, awards, e.t.c for MTN Network.

Some of the Keywords identified so far includes PROMO, PROMOTION, CONGRATS, AWARD, CONGRATULATIONS, Names of POLITICIANS e.g. Obasanjo, Goodluck Jonathan, e.t.c.

It is advisable that you test you messages if you are sending a bulk message to be sure it will deliver before you blast the message.

On our side, All messages returned as NOT_DELIVERED are still being re-credited into your account if we get a reply from the MTN SMSC Gateway.

We apologize for this inconveniences as we hope this will resolve soon and make sending web2sms more enjoyable again.

Regards

smsBAG Administrator

Message Congestion 27-28th August

Hello esteemed customers

We are experirncing a heavy congestion towards the Nigeria networks and on the gateway. We apologize for these delays but we assure you that your messages will be delivered when the logs are cleared.

Do we have an ETA on this? unfortunately, as congestion is not really on our side, but on operator’s we dont have any ETA, however, it is expected that congestion should be cleared soon and messages towards valid and reachable numbers will be delivered

 

Thank you for your understanding

smsBAG Support

MTN Nigeria Delivery Issue: Resolved

Dear esteemed customers

We are glad to let you know that the MTN Nigeria SMS Delivery issue as been resolved and you can send your sms easier and better now with your sender names.

While this was purely an operator issue, we still apologize for all the inconveniences this might have caused your businesses.

Thank you for your understanding.

smsBAG

MTN Nigeria Delivery Issues

To Our Esteemed Customers

We regret to inform you that we are currently experiencing delivery issues on the Nigerian MTN network. It was gathered that MTN has implemented a strict filter on incoming traffic, one that does not allow alphanumeric sender ID to be used.

To ensure delivery under such conditions, we will be automatically changing all senders for incoming traffic to a randomly generated numeric value.

We apologize for any inconvenience this may have caused. Please let us know if you have further questions as we work to update you as soon as we have more information.

Thank you