DND (Do not Disturb) – NCC new policy, what about it?

So we started having issues with delivery for some networks especially MTN and after some digging, it feels like a new feature called DND, asked to be activated by NCC by Operators is disrupting the Bulk SMS market. Read our last update about it here

So what is this DND?

Nigerian Communications Commission (NCC) has directed all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) to allow existing subscribers to opt-in to receive SMS on Telemarketing, including but not limited to Value Added Services, e.g. flight schedule, weather forecast etc. in conformity with Part 111, section 20 (2) of CCPR, while consent of new subscribers will be sought to opt-in at the beginning of the contract.

Some Operators like MTN NG have since implemented a Full Blocking mode for Do-Not-Disturb on some numbers without the consent of the subscribers on their network e.g myself in person on 08062741555 and you can imagine how frustrating it was to not receive all smsBAG updates and daily reports because of MTN.

The downside for our customers is that if you send an sms to a DND number, we might still charge you because we are charged for operator delivery not customer delivery. We apologize in advance, If you notice NOT_DELIVERED to some specific numbers in your list, Kindly tell them to check there DND status.

For MTN users, text STATUS to 2442 for your DND status, and Allow or STOP for full Allow or Full Stop. for other options, send HELP to 2442.

For more information or support, Call us on 08062741555 or mail support@smsbag.com

Thank you for your using smsBAG

Regards

Michael (smsBAG Admin)

 

 

newsupdate

MTN Nigeria Delivery: DND (Do Not Disturb)/2442 Issues

Dear Customers,

Sequel to our previous message about non delivering MTN messages. We have some more updates.

Interestingly, The issue doesnt affect all MTN Numbers, It does however affect numbers having issues with the newly deployed DND (2442) Do Not Disturb enforced by NCC for bulk SMS/spam filter for mobile numbers.

We have confirmed that the error received from MTN for delivery to some MSISDNs definitely corresponds to DND, yet some of theses mssidns tested received the message that this is not the case. This simply means that the inconsistent data has been sent out from MTN.

We employ Individual(s) who feel they are not receiving some web2sms sent/delivered to contact MTN personally and ask why they are not recieving such messages.

Alternatively – you can text HELP to 2442 to know the status of your DND and get help.

If you need more information, Kindly talk to us

Regards

Michael (smsBAG Administrator)

newsupdate

MTN Nigeria Messages not delivering

Dear Customer,

We are experiencing serious delivery issues with MTN Nigeria since yesterday, Our Engineers are working hard to find the root cause of these issues and updates will be given as soon as we have them.

In the mean time we would like to apologize for this service disrupt\ion.

Thank you for your attention.

Yours

smsBAG Administrator

newsupdate

MTN Undelivered SMS due to new FILTERS

Hello Dear smsBAG Customers,

During the past 1-2 weeks, you might have noticed increasing NOT_DELIVERED SMS for some of your messages on the MTN Nigeria Network. This is due to a series of new filters that have been updated on the MTN Network.

Unfortunately MTN will not release the key identifiers for this Filters so we are left with guiding our customers to avoid related keywords that represents promos, awards, e.t.c for MTN Network.

Some of the Keywords identified so far includes PROMO, PROMOTION, CONGRATS, AWARD, CONGRATULATIONS, Names of POLITICIANS e.g. Obasanjo, Goodluck Jonathan, e.t.c.

It is advisable that you test you messages if you are sending a bulk message to be sure it will deliver before you blast the message.

On our side, All messages returned as NOT_DELIVERED are still being re-credited into your account if we get a reply from the MTN SMSC Gateway.

We apologize for this inconveniences as we hope this will resolve soon and make sending web2sms more enjoyable again.

Regards

smsBAG Administrator

smsBAG Service Outage 15th November

Dear esteemed Customers,

We sincerely apologize for the outage suffered on the 15th November and some hours on the 16th on some of our SMS delivery outlets.

We are aware that almost 72% of the SMS sent within these periods were not processed nor delivered and we cannot even begin to imagine what this might have caused your programs, events, services, or businesses and we sincerely apologize for this.

This outage was due to some issues on some of our SMSC links which took longer than expected to fix. Service has been fully restored yesterday 16th and all SMS sending outlets are fully operational.

All deducted SMS credits are already being processed and will be refunded before close of Business on 17th November, 2014.

We once again apologize for this outage as we work to regain your trust once again.

Thanks

smsBAG Administrator

 

[SOLVED] Delay in Delivery for Globacom Nigeria

Valued customer,

We are pleased to inform you that we have successfully resolved the delivery delay problem towards Glo Mobile (Globacom Ltd).

Our routing specialists will continue to monitor the situation to ensure high quality of service.

Should you notice any difficulties with message delivery, please do not hesitate to contact us immediately.

smsBAG Admin

GLO NIGERIA – Service impact – MT SMS

Valued customer,

Be advised that we are detecting substantial delays in delivery towards Glo Mobile (Globacom Ltd).

You may notice inconsistent delivery times when submitting to this network, but rest assured that your messages will be delivered.

 

Outage Window:

Start Immediate
End Unknown
Impact Messages will be delivered with delay

Our specialists are working diligently on resolving the problem and ensuring timely delivery.

You will be notified as soon as we have any updates on the situation.

GLO NIGERIA blocking messages with long Numeric Contents

Hello Esteemed Partners

Happy New year once again

You will have noticed some NOT_DELIVERED messages towards some f your GLO recipients, Its been ongoing for a while and GLO is not ready to change the rule.

kindly note that Glo is blocking all messages that have long numeric content within message text e.g a Mobile Number 08062741555, or account-number: 00009899000

If you send this and its returned, Your credit is automatically returned so no worries.
if you require further information, feel free to contact us on info@smsbag.com

Regards

smsBAG

Message Congestion 27-28th August

Hello esteemed customers

We are experirncing a heavy congestion towards the Nigeria networks and on the gateway. We apologize for these delays but we assure you that your messages will be delivered when the logs are cleared.

Do we have an ETA on this? unfortunately, as congestion is not really on our side, but on operator’s we dont have any ETA, however, it is expected that congestion should be cleared soon and messages towards valid and reachable numbers will be delivered

 

Thank you for your understanding

smsBAG Support

GLO Nigeria – NOT_DELIVERED SMS with Numbers within

Hello esteemed customers,

Over the past 2 weeks we have been having some delivery issues with some of the operators, and this is because the Operators are having more restrictions on the type of messages that are allowed to be delivered via their platform. This includes the contents of messages which are being filtered and also some restricted Sender Names.

As at now, we know that for GLO Nigeria, messages that contain numbers inside them are mostly filtered away and may not be delivered.

Other messages that may not deliver includes spam related messages that have promo like events, money events, transactions and others. All this are considered spam and are not delivered by the operator.

On our side, we have resolved to ban any user that his/her account is seen to violate the credibility of our services by sending scam/spam messages to people.

We appreciate your patronage and don’t hesitate to talk to us for any inquiries or questions. Thank you for using smsBAG

Administrator

info@smsbag.com