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DND (Do not Disturb) – NCC new policy, what about it?

So we started having issues with delivery for some networks especially MTN and after some digging, it feels like a new feature called DND, asked to be activated by NCC by Operators is disrupting the Bulk SMS market. Read our last update about it here

So what is this DND?

Nigerian Communications Commission (NCC) has directed all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) to allow existing subscribers to opt-in to receive SMS on Telemarketing, including but not limited to Value Added Services, e.g. flight schedule, weather forecast etc. in conformity with Part 111, section 20 (2) of CCPR, while consent of new subscribers will be sought to opt-in at the beginning of the contract.

Some Operators like MTN NG have since implemented a Full Blocking mode for Do-Not-Disturb on some numbers without the consent of the subscribers on their network e.g myself in person on 08062741555 and you can imagine how frustrating it was to not receive all smsBAG updates and daily reports because of MTN.

The downside for our customers is that if you send an sms to a DND number, we might still charge you because we are charged for operator delivery not customer delivery. We apologize in advance, If you notice NOT_DELIVERED to some specific numbers in your list, Kindly tell them to check there DND status.

For MTN users, text STATUS to 2442 for your DND status, and Allow or STOP for full Allow or Full Stop. for other options, send HELP to 2442.

For more information or support, Call us on 08062741555 or mail support@smsbag.com

Thank you for your using smsBAG

Regards

Michael (smsBAG Admin)

 

 

newsupdate

MTN Nigeria Delivery: DND (Do Not Disturb)/2442 Issues

Dear Customers,

Sequel to our previous message about non delivering MTN messages. We have some more updates.

Interestingly, The issue doesnt affect all MTN Numbers, It does however affect numbers having issues with the newly deployed DND (2442) Do Not Disturb enforced by NCC for bulk SMS/spam filter for mobile numbers.

We have confirmed that the error received from MTN for delivery to some MSISDNs definitely corresponds to DND, yet some of theses mssidns tested received the message that this is not the case. This simply means that the inconsistent data has been sent out from MTN.

We employ Individual(s) who feel they are not receiving some web2sms sent/delivered to contact MTN personally and ask why they are not recieving such messages.

Alternatively – you can text HELP to 2442 to know the status of your DND and get help.

If you need more information, Kindly talk to us

Regards

Michael (smsBAG Administrator)