Dear esteemed Customers,
We sincerely apologize for the outage suffered on the 15th November and some hours on the 16th on some of our SMS delivery outlets.
We are aware that almost 72% of the SMS sent within these periods were not processed nor delivered and we cannot even begin to imagine what this might have caused your programs, events, services, or businesses and we sincerely apologize for this.
This outage was due to some issues on some of our SMSC links which took longer than expected to fix. Service has been fully restored yesterday 16th and all SMS sending outlets are fully operational.
All deducted SMS credits are already being processed and will be refunded before close of Business on 17th November, 2014.
We once again apologize for this outage as we work to regain your trust once again.