DND (Do not Disturb) – NCC new policy, what about it?

So we started having issues with delivery for some networks especially MTN and after some digging, it feels like a new feature called DND, asked to be activated by NCC by Operators is disrupting the Bulk SMS market. Read our last update about it here

So what is this DND?

Nigerian Communications Commission (NCC) has directed all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) to allow existing subscribers to opt-in to receive SMS on Telemarketing, including but not limited to Value Added Services, e.g. flight schedule, weather forecast etc. in conformity with Part 111, section 20 (2) of CCPR, while consent of new subscribers will be sought to opt-in at the beginning of the contract.

Some Operators like MTN NG have since implemented a Full Blocking mode for Do-Not-Disturb on some numbers without the consent of the subscribers on their network e.g myself in person on 08062741555 and you can imagine how frustrating it was to not receive all smsBAG updates and daily reports because of MTN.

The downside for our customers is that if you send an sms to a DND number, we might still charge you because we are charged for operator delivery not customer delivery. We apologize in advance, If you notice NOT_DELIVERED to some specific numbers in your list, Kindly tell them to check there DND status.

For MTN users, text STATUS to 2442 for your DND status, and Allow or STOP for full Allow or Full Stop. for other options, send HELP to 2442.

For more information or support, Call us on 08062741555 or mail support@smsbag.com

Thank you for your using smsBAG

Regards

Michael (smsBAG Admin)

 

 

smsBAG Service Outage 15th November

Dear esteemed Customers,

We sincerely apologize for the outage suffered on the 15th November and some hours on the 16th on some of our SMS delivery outlets.

We are aware that almost 72% of the SMS sent within these periods were not processed nor delivered and we cannot even begin to imagine what this might have caused your programs, events, services, or businesses and we sincerely apologize for this.

This outage was due to some issues on some of our SMSC links which took longer than expected to fix. Service has been fully restored yesterday 16th and all SMS sending outlets are fully operational.

All deducted SMS credits are already being processed and will be refunded before close of Business on 17th November, 2014.

We once again apologize for this outage as we work to regain your trust once again.

Thanks

smsBAG Administrator

 

smsBAG Website not Available – Resolved

Hello esteemed customers,

 

We regret to inform you that our website is not available at the moment due to server maintenance and updates.

Our Engineers are working round the clock to the get the website running in the shortest possible time.

Kindly bear with us

——————–08:49 AM GMT+1

We are glad to let you know that our website is back and fully functional. We apologize once again for any inconvenience.

Thanks for your patience

Regards

smsBAG Administrator

web1431 – Missing Application Files – Resolved

Incident Description:

Our system administrators have detected an issue with the web application server. The server is being restored with missing application files. During this time the web server will be unstable and some pages of the website will not be available.

Which Customers are Impacted?

All clients using this web server especially those used to sending SMS with the web interface

How are Customers Impacted?

Some Application pages are missing and are not available such as SenDSMS Page, SenDInternational SMS, Activate Mobile e.t.c.

How often will we be updated?

1 hour

Time to Resolution (ETA)

4 hours

10:05 (Sept 21) Update

We can confirm that the system is 80% up and running. Normal activities have been restored and messages are okay and are delivery accurately. Other activities still impacted are the E-payment System which a status post will be opened for.

We appreciate your patience and we thank you for choosing smsBAG. If you however face any problem or have any complaint, kindly forward an email to support@smsbag.com, we will be glad to help you

Regards

smsBAG Admin

smsBAG Website Not Available – 500 Error

Incident Description:

Some customers were receiving 500 errors when accessing our website on the 19th August 2013.  Our systems administrators have investigating the cause of these issues and all systems are back to normal now.

Which Customers are Impacted?

All smsBAG customers

How are Customers Impacted?

Some customers are getting a 500 error when accessing their website

Resolution

This issue has been resolved. Resolution Date 19-08-2013

Thank You

Site Outage Yesterday 18th June, 2012

Hello Esteemed Customers

We deeply apologies for the outage in services via our website yesterday the 18th June, 2012, It was due to some unconditional maintenance which needed to be carried out after an unexpected outage. We apologize for any inconveneiences as services are being put back one after the today.

In view of these recent occurrence, we are engineering up our second TLD, smsbag.net to be functional soon so that there are options when accessing the services.

We will keep you posted on updates here.

Thanks